Check out this page: Where do we ship?

You can track your order via our store chat or in your shipping confirmation!

Info on transit times for your region can be found here: Where do we ship?

Our jewelry is made of materials like plated silver and stainless steel and zirconia gemstones. Other materials such as resin, opal, enamel etc may occur to achieve a certain design.

Please contact us as soon as possible with the address change. You can change your address as long as your package hasn't been sent out yet, so don't wait around! Contact us either here in chat or email us at info@misdew.shop.

It depends on how far in the process your order is. Please provide us with your order number to continue.

You can cancel your order as long as your package has not yet been shipped.

See if you are eligable for a return and instructions here: Returns & Refund Policy

 We offer express shipping to a varying degree, please contact us if you have any express needs that are not automatically offered at checkout.

Yes to get your order gift wrapped contact us as soon as you place your order via our store chat or at info@misdew.shop

Delays can happen from time to time, the reasons may be due to us receiving a wrong or delayed material shipment, low on staff due to holiday, a sudden increase in orders, if you made any changes to your order or if your order has a large amount of items.

If you want to know what the issue is with your specific case, please provide us with your order number and we'll get back to you.

If you are in a rush to receive your order please let us know and we can discuss express options for you. Express options comes at an extra cost can vary depending on country and your budget. If you want express shipping please provide us with your full address including region and contact info and your time limit.

You can track your order in our store chat or checking your shipping confirmation email. You can also get updates on your order in a tracking app.

If your parcel is stuck in transit it might be that you need to confirm some info first, please check the email you used when you made the order for any courier emails.

Another reason might be shipping delays within the shipping company, sorting center or customs. Delays vary depending on seasons, countries and companies.

If you suspect there might be a delay you can contact the shipping company for more information.

Tracking may take a few days to update, please be patient and if there are any issues just let us know and we will look into it!