Shipping policy
See list of countries we ship to further down.
Please note that order processing times are separate from the shipping times.
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that your order processing time is separate from your order shipping time.
We do our very best to find the best shipping option for your needs, we look carefully for delays within companies. If you have any preferred shipping company, please let us know before we ship your order. Please note that any delays in shipping companies are out of our control.
We package our orders carefully, if an item arrives defective, please contact us and provide proof and we will work out a solution.
Shipping prices can change in different seasons, delays, and sales. Offers for free shipping over a certain price can also change without notice. If you need your order before a specific date please contact us or leave a message in your order. Please note that express shipping comes with an additional charge.
Shipping destinations & estimated times
We ship from Japan and offer shipping to the following countries:
Asia: 3-12 business days
- Japan
- South Korea
- China
- Singapore
- Hong Kong
- Taiwan
- Malaysia
- Thailand
- Vietnam
- Indonesia
- Philippines
North America: 7-15 business days
- United States
- Canada
- Mexico
- Puerto Rico
- Bahamas
- Barbados
Europe: 7-15 business days
- Germany
- France
- Netherlands
- Belgium
- Austria
- Denmark
- Sweden
- Finland
- Norway
- Ireland
- United Kingdom
- Spain
- Portugal
- Italy
- Switzerland
- Iceland
- Luxembourg
- Estonia
- Latvia
- Lithuania
- Slovenia
- Czechia
- Poland
- Slovakia
- Hungary
- Croatia
- Greece
- Cyprus
- Malta
- Romania
- Bulgaria
South and Central America: 100-25 business days
- Chile
- Uruguay
- Argentina
- Brazil
- Colombia
- Peru
- Costa Rica
- Panama
- Guatemala
- El Salvador
- Honduras
Africa: 10-25 business days
- Morocco
- Egypt
- Ghana
- Kenya
- Tunisia
- Senegal
- Tanzania
- Rwanda
- Mauritius
- Namibia
- Botswana
Express Shipping
We offer express shipping to a varying degree, please contact us if you have any express needs that are not automatically offered at checkout.
Shipping expectations can vary greatly depending on the destination. Shipping to remote small islands may take longer than to big countries. If you have questions about your country's shipping time and shipping options, please contact us at info@misdew.shop.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 40 days of receiving your shipping confirmation email, please contact us at info@misdew.shop with your name and order number, and we will look into it for you. Please note that we are not responsible for your local or international post service mistake, but we will gladly help you as much as we can to sort out any issues that may arrive to the best of our ability.
For informattion about returns and refunds see our Returns & Refund Policy.
If you have any further questions, please don't hesitate to contact us at info@misdew.shop.